History

1992

Established as BarterLink, Inc.

1995

After the Great Hanshin-Awaji Earthquake, our mobile phones were rented to the mass media and people who worked for restoration assistance

After the Tokyo Subway Sarin Incident, to provide safety measure, we began renting mobile phones for school field trip, and from there expanded the service to travel agencies and educational institutions nationwide

1996

Provided Japanese business travelers with mobile phones for various countries, when Japanese mobile phones could not be used overseas

Started delivery service for replacement unit for damaged devices in various cities overseas

2000

Started mobile phone rental service at Narita Airport (the service ended as of January 2023)

2002

Ahead of the industry, we opened an in-house counter for mobile phone rental service (without any prior reservation) at Narita Airport, for FIFA World Cup Korea/Japan

2003

Changed the company name to Telecom Square, Inc.

Started 24/7 Japanese language support for customers traveling to the United States, China and Europe

2010

Launched Wi-Ho!®, a flat-rate rental service of mobile Wi-Fi routers (the service ended as of September 2022)

2013

Established Telecom Square Taiwan (特樂通股份有限公司)

2014

Started providing prepaid SIM cards

2016

Launched prepaid SIM cards with voice call function, at our airport counters nationwide

Started capital investment to CG Communications S.A.S

2017

Launched PinnAR, an AR navigation app that navigates users to their destinations within walking distance

2019

Became the official representative for "Biki", a bicycle-sharing service in Honolulu, Hawaii

2020

Started the eSIM sales business

2022

Launched “WiFiBOX”, the world’s first automated international Wi-Fi rental service

Awards Received

Narita Airport

October 2008

received the Smile Grand Prix Award
December 2013

Mobile Center Narita Terminal 2 won the 1st place in the service department in “Bright Airport Shop”, a customer service survey by Narita International Airport
August 2014

Telecom Square Counter at Narita Terminal 1, 4th floor departure hall south wing, won the 1st place in the service department in “Bright Airport Shop”, a customer service survey by Narita International Airport
December 2015

Mobile Center Narita Terminal 2 won the 1st place in the service department in “Bright Airport Shop”, a customer service survey by Narita International Airport
November 2017

received the “CS Award 2017 Autumn” by Narita Airport CS Convention

Haneda Airport

July 2015

won the second place in “the 5th edition of TIAT Customer Service Role-Playing Contest”
December 2015

received the Haneda Airport CS Award
February 2016

Mobile Center Haneda, 2F arrival hall, won the 1st place in service department, in the survey held by Haneda Airport committee
December 2016

received the CS Award, held by TIAT
February 2017

Mobile Center Haneda, 2F arrival hall, won the 4th place in service department, in the survey held by Haneda Airport
July 2018

won the 3rd place in “the 7th Edition of TIAT Customer Service Role-Playing Contest”
July 2019

won the special prize in “the 8th Edition of TIAT Customer Service Role-Playing Contest”
June 2022

received the CS Award, held by TIAT

Fukuoka Airport

October 2016

won the 1st place for the best service store, in the survey done by Fukuoka Airport committee

Call Center

October 2018

received double awards: the “Leader of the Year” title, and the special award, in the Contact Center Award 2018
September 2019

received double awards: the “People of the Year” title, and the most valuable people award, in the Contact Center Award 2019

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